Use the form for anything: a clip that failed, a payment question, a copyright notice, a bug or a feature you want. Messages go to a real inbox that a person reads.
Expect a reply within two working days. Premium billing questions are handled first. For copyright matters, send the notice through the Report DMCA page instead, since it needs specific details to be actionable.
If a specific video failed, include the link, the time range you set and the format you chose. That is usually enough to reproduce the problem without a second round of emails.
Fill out the form below and we'll get back to you as soon as possible.
Most videos process in under 2 minutes, depending on length and quality.
We can handle most YouTube videos. Very long videos may take longer to process.
No. All processing is temporary and files are automatically deleted after download.